Return Policy & Return Label

Returns & Exchange:
Our policy lasts 14 days. If 14 days have gone by since your purchase, unfortunately we can’t offer you a refund or exchange.

To be eligible for a return or exchange, your item must be unused and in the same condition that you received it. It must also be in the original packaging.

Is your item either defective or damaged, or do you wish to replace the item with another size within 14 days of purchase, just fill out the return label below and we will arrange a new shipment. 

Its important that you send via home delivery, as we do not pick up at parcelshops. 

Refunds:
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund. 
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.

Late or missing refunds:
If you haven’t received a refund yet, first check your bank account again. 
Then contact your credit card company, it may take some time before your refund is officially posted. 
Next contact your bank. There is often some processing time before a refund is posted. 
If you’ve done all of this and you still have not received your refund yet, please contact us at support@collectorsitemsjewelry.com.

Shipping:
To return your product, you should mail your product to:

Collectors Items ApS, stubdrupvej 47, 7100 Vejle, Denmark

You will be responsible for paying for your own shipping costs for returning your item. If you wish to exchange to another size or product we will pay for shipping to you.

Depending on where you live, the time it may take for your exchanged product to reach you, may vary.

If you are shipping an item over $75, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.

International Return Label

Danish Return Label

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